OpenSkillIndex← back to search
claude-code

Knowledge-work-plugins build-zoom-contact-center-app

Reference skill for Zoom Contact Center. Use after routing to a contact-center workflow when implementing app, web, or native integrations; engagement context and state handling; campaigns; callbacks; or version-drift troubleshooting.

install
source · Clone the upstream repo
git clone https://github.com/anthropics/knowledge-work-plugins
Claude Code · Install into ~/.claude/skills/
T=$(mktemp -d) && git clone --depth=1 https://github.com/anthropics/knowledge-work-plugins "$T" && mkdir -p ~/.claude/skills && cp -r "$T/partner-built/zoom-plugin/skills/contact-center" ~/.claude/skills/anthropics-knowledge-work-plugins-build-zoom-contact-center-app && rm -rf "$T"
manifest: partner-built/zoom-plugin/skills/contact-center/SKILL.md
source content

/build-zoom-contact-center-app

Background reference for Zoom Contact Center integrations across app, web, and native mobile surfaces.

Implementation guidance for Zoom Contact Center across:

  • Contact Center apps in the Zoom client (Zoom Apps SDK path)
  • Web channel embeds (chat/video/campaign)
  • Native mobile SDKs (Android/iOS)

Official docs:

Routing Guardrail

  • If the user is building an app inside the Zoom Contact Center desktop client, stay on the Zoom Apps SDK path and use this skill plus 
    zoom-apps-sdk
    .
  • If the user is embedding chat/video widgets on a website, route to web/SKILL.md.
  • If the user is integrating native Android or iOS SDK binaries, route to android/SKILL.md or ios/SKILL.md.
  • If the user needs Contact Center call-control or queue APIs, chain with ../rest-api/SKILL.md.

Quick Links

Start here:

  1. concepts/architecture-and-lifecycle.md
  2. scenarios/high-level-scenarios.md
  3. references/forum-top-questions.md
  4. references/versioning-and-compatibility.md
  5. references/samples-validation.md
  6. references/environment-variables.md
  7. troubleshooting/common-drift-and-breaks.md
  8. RUNBOOK.md

Platform skills:

Documentation Structure

contact-center/
├── SKILL.md
├── RUNBOOK.md
├── concepts/
│   └── architecture-and-lifecycle.md
├── scenarios/
│   └── high-level-scenarios.md
├── references/
│   ├── versioning-and-compatibility.md
│   ├── samples-validation.md
│   └── environment-variables.md
├── troubleshooting/
│   └── common-drift-and-breaks.md
├── android/
│   ├── SKILL.md
│   ├── concepts/sdk-lifecycle.md
│   ├── examples/service-patterns.md
│   ├── references/android-reference-map.md
│   └── troubleshooting/common-issues.md
├── ios/
│   ├── SKILL.md
│   ├── concepts/sdk-lifecycle.md
│   ├── examples/service-patterns.md
│   ├── references/ios-reference-map.md
│   └── troubleshooting/common-issues.md
└── web/
    ├── SKILL.md
    ├── concepts/lifecycle-and-events.md
    ├── examples/app-context-and-state.md
    ├── references/web-reference-map.md
    └── troubleshooting/common-issues.md

Common Lifecycle Pattern

  1. Initialize platform context early.
  2. Build a channel item (
    entryId
    for chat/video/ZVA, 
    apiKey
    for scheduled callback and campaign flows).
  3. Get service/client instance.
  4. Register listeners/delegates before user interaction.
  5. Start flow (
    fetchUI
    , 
    startVideo
    , or web SDK open/show path).
  6. Handle engagement state changes (
    start
    , 
    hold
    , 
    resume
    , 
    end
    ) and context switching.
  7. End flow and release resources (
    endChat
    /
    endVideo
    , 
    logout/logoff
    , uninitialize/release).

High-Level Scenarios

  • Agent side-panel app that stores notes per 
    engagementId
    and survives context switching.
  • Browser chat/video campaigns launched from web tags.
  • Native mobile customer app for chat/video/scheduled callback.
  • Campaign-driven channel selection (chat, ZVA, video, scheduled callback).
  • Rejoin flow for dropped video engagements on mobile.
  • Smart Embed CRM softphone with postMessage event contracts.

See scenarios/high-level-scenarios.md for details.

Chaining

Environment Variables