Knowledge-work-plugins contact-center/web
Zoom Contact Center SDK for Web. Use for web chat/video/campaign embeds, engagement event handling, app-context integrations, and Smart Embed postMessage workflows.
install
source · Clone the upstream repo
git clone https://github.com/anthropics/knowledge-work-plugins
Claude Code · Install into ~/.claude/skills/
T=$(mktemp -d) && git clone --depth=1 https://github.com/anthropics/knowledge-work-plugins "$T" && mkdir -p ~/.claude/skills && cp -r "$T/partner-built/zoom-plugin/skills/contact-center/web" ~/.claude/skills/anthropics-knowledge-work-plugins-contact-center-web && rm -rf "$T"
manifest:
partner-built/zoom-plugin/skills/contact-center/web/SKILL.mdsource content
Zoom Contact Center SDK - Web
Official docs:
- https://developers.zoom.us/docs/contact-center/web/
- https://developers.zoom.us/docs/contact-center/web/sdk-reference/
Quick Links
- concepts/lifecycle-and-events.md
- examples/app-context-and-state.md
- references/web-reference-map.md
- troubleshooting/common-issues.md
Integration Modes
- Contact Center App in Zoom client:
- Zoom Apps SDK engagement APIs/events.
- External website embed:
- Campaign SDK/web scripts (
pattern).zoomCampaignSdk - Video client initialization pattern.
- Smart Embed:
- iframe +
event contract.postMessage
Hard Guardrails
- For campaign SDK, gate calls behind
.zoomCampaignSdk:ready - Persist state by
.engagementId - Expect context switching and background app behavior.
- Validate CSP and allow-list settings before debugging logic.
Chaining
- For in-client app APIs and auth flows: ../../zoom-apps-sdk/SKILL.md
- For identity and OAuth: ../../oauth/SKILL.md
- For cobrowse workflow: ../../cobrowse-sdk/SKILL.md
Operations
- RUNBOOK.md - 5-minute preflight and debugging checklist.