CRM — Contact Memory

Amber remembers everyone she talks to. The CRM stores contact details, personal context, and a log of every interaction.

MCP Tools

crm

Manage contacts and interaction history.

• action

  (string, required): "lookup", "create", "update", "log", "history"

• identifier

  (string): Phone number or name to look up

• name

  (string): Contact name

• phone

  (string): Phone number

• email

  (string): Email address

• notes

  (string): Personal context or notes about the contact

• tags

  (array): Tags for categorization (e.g., ["client", "vendor", "friend"])

Automatic Behavior

• On inbound calls, Amber automatically looks up the caller by phone number
• If the caller is known, their context and history are loaded into the conversation
• After every call, an interaction log entry is created with: date, summary, sentiment, outcome
• New callers are automatically added to the CRM after their first call

Guidelines

• Use the CRM to personalize interactions ("Welcome back, Sarah! Last time we spoke about...")
• Keep notes professional but useful — preferences, important dates, relationship context
• Never expose CRM data to callers beyond what's socially appropriate