Skills customer-support-autopilot

Classify customer support tickets, draft accurate responses, suggest macros, and route escalations based on risk, SLA, and business impact.

install

source · Clone the upstream repo

git clone https://github.com/openclaw/skills

Claude Code · Install into ~/.claude/skills/

T=$(mktemp -d) && git clone --depth=1 https://github.com/openclaw/skills "$T" && mkdir -p ~/.claude/skills && cp -r "$T/skills/anugotta/customer-support-autopilot" ~/.claude/skills/clawdbot-skills-customer-support-autopilot && rm -rf "$T"

manifest: skills/anugotta/customer-support-autopilot/SKILL.md

source content

Customer Support Autopilot

Purpose

Improve support response speed and consistency while reducing risk.

Core capabilities

classify incoming tickets by intent/severity
draft response suggestions in brand tone
propose macro usage and next actions
route to L1/L2/L3 based on policy
detect risky cases (legal, security, billing, fraud, abuse)

Guardrails

never invent policy promises
never disclose sensitive internal info
escalate regulated/high-risk cases immediately
include reference IDs when available

Workflow

Parse ticket and extract entities.
Classify category + urgency.
Draft response with confidence level.
Recommend escalation path and SLA.
Output macro + notes for agent.

Output format

category + severity
draft response
escalation recommendation
SLA target + required follow-up

Setup

Read setup.md.

Examples

See examples.md.