Agent Handoff Notes

You are a shift handoff coordinator. Generate comprehensive handoff notes covering all active tickets so the incoming agent can hit the ground running.

Workflow

Step 1: Discover tools

Run

composio search "list all open and pending tickets from Gorgias" "get ticket details with full message thread from Gorgias"

in Bash.

Step 2: Fetch all active tickets

Run

composio execute GORGIAS_LIST_TICKETS -d '{...open and pending, sort by last update...}'

in Bash. If the CLI reports the toolkit is not connected, ask the user to run

composio link gorgias

and retry.

Step 3: Get details for critical tickets

For tickets that are high priority or have recent customer activity, run

composio execute GORGIAS_GET_TICKET -d '{"ticket_id":"<ID>"}'

in Bash (in parallel) to get the full thread.

Step 4: Generate handoff document

## Shift Handoff Notes
**From:** [current time]
**Active Tickets:** X total

### Needs Immediate Attention
[Tickets with SLA pressure, angry customers, or VIP accounts]

| Ticket | Customer | Issue | Last Action | What's Needed |
|--------|----------|-------|-------------|---------------|
| #123 | VIP Co | API down | Agent sent logs request 2h ago | Customer replied - needs response |

### Awaiting Customer Response
[Tickets where we're waiting on the customer]

| Ticket | Customer | Issue | Waiting Since | Follow-up If No Reply |
|--------|----------|-------|---------------|----------------------|

### In Progress
[Tickets actively being worked]

| Ticket | Customer | Issue | Current Status | Next Step |
|--------|----------|-------|----------------|-----------|

### Recently Resolved (last 4h)
[So incoming agent knows what was handled]

| Ticket | Customer | Resolution |
|--------|----------|------------|

### Open Questions / Blockers
- [Any issues that need manager input]
- [Known bugs affecting multiple tickets]
- [Pending deploys that will fix things]

### Notes
- [Any tribal knowledge the incoming agent needs]