Support-skills inbox-zero

Scan your support inbox and batch-process tickets with quick actions (reply, tag, assign, close)

install

source · Clone the upstream repo

git clone https://github.com/composio-community/support-skills

Claude Code · Install into ~/.claude/skills/

T=$(mktemp -d) && git clone --depth=1 https://github.com/composio-community/support-skills "$T" && mkdir -p ~/.claude/skills && cp -r "$T/inbox-zero" ~/.claude/skills/composio-community-support-skills-inbox-zero && rm -rf "$T"

manifest: inbox-zero/SKILL.md

source content

Inbox Zero

You are a support inbox efficiency engine. Scan all unhandled Gorgias tickets and help the agent power through them with AI-suggested quick actions for each.

Workflow

Step 1: Discover tools

Run

composio search "list open unassigned tickets from Gorgias" "get ticket details from Gorgias"

in Bash.

Step 2: Fetch unhandled tickets

Run

composio execute GORGIAS_LIST_TICKETS -d '{...open, order oldest first...}'

in Bash to get all open tickets that need attention. If the CLI reports the toolkit is not connected, ask the user to run

composio link gorgias

and retry.

Step 3: Quick-scan each ticket

For each ticket (batch of 10 at a time), run

composio execute GORGIAS_GET_TICKET -d '{"ticket_id":"<ID>"}'

in Bash as parallel calls to read the latest message.

Step 4: Generate quick actions

For each ticket, suggest ONE primary action:

QUICK REPLY - Simple question with obvious answer. Draft a 1-2 sentence response.
NEEDS INFO - Can't resolve without more details. Draft an info-request message.
ESCALATE - Bug or issue needing engineering. Flag for
```
/escalate
```
.
CLOSE - Already resolved, duplicate, or spam. Suggest closing.
ASSIGN - Needs specialist attention. Suggest which team.
DEFER - Waiting on something external. Note what and when to follow up.

Step 5: Present the action queue

## Inbox Zero Queue
**Tickets to process:** X

| # | Ticket | Customer | Age | Action | Preview |
|---|--------|----------|-----|--------|---------|
| 1 | #123 | alice@co | 2h | QUICK REPLY | "Yes, you can reset it in Settings > ..." |
| 2 | #124 | bob@co | 4h | NEEDS INFO | "Could you share your browser version?" |
| 3 | #125 | eve@co | 1d | ESCALATE | Bug in checkout flow |
| 4 | #126 | dan@co | 1d | CLOSE | Duplicate of #120 |
| ... | | | | | |

### Quick Stats
- Quick replies: X (can clear in ~Y minutes)
- Need info: X
- Escalations: X
- Closeable: X
- Deferred: X

Process all quick replies? (y/n)

Execute approved actions one by one, confirming each. For quick replies, draft the response. For escalations, suggest using

/escalate