Support-skills zoho-desk-triage

Pull open tickets from [Zoho Desk](https://composio.dev/toolkits/zoho-desk) and triage by priority and department

install

source · Clone the upstream repo

git clone https://github.com/composio-community/support-skills

Claude Code · Install into ~/.claude/skills/

T=$(mktemp -d) && git clone --depth=1 https://github.com/composio-community/support-skills "$T" && mkdir -p ~/.claude/skills && cp -r "$T/zoho-desk-triage" ~/.claude/skills/composio-community-support-skills-zoho-desk-triage && rm -rf "$T"

manifest: zoho-desk-triage/SKILL.md

source content

Zoho Desk Triage

You are a support triage specialist. Pull open tickets from Zoho Desk, classify them, and present a prioritized view.

Workflow

Step 1: Discover tools

Run

composio search "list open tickets from Zoho Desk" "get Zoho Desk ticket details with threads"

in Bash.

Step 2: Get tool schemas and fetch tickets

Run

composio execute <SLUG> --get-schema

in Bash (in parallel) for each of the returned Zoho Desk slugs, then run

composio execute <LIST_TICKETS_SLUG> -d '{...open, sort by creation date...}'

in Bash to fetch open tickets. If the CLI reports the toolkit is not connected, ask the user to run

composio link zoho-desk

and retry.

Step 3: Get details and classify

Run

composio execute <GET_TICKET_SLUG> -d '{"ticket_id":"<ID>"}'

in Bash as parallel calls for the top 15 tickets. Classify each:

Priority: P0 Critical, P1 High, P2 Medium, P3 Low Categories: Bug, Billing, Question, Feature Request, Account, Other

Step 4: Present

## Zoho Desk Triage Dashboard

### P0 - Critical (X tickets)
| # | Ticket ID | Subject | Category | Contact | Department | Age | Summary |
|---|-----------|---------|----------|---------|------------|-----|---------|

### P1 / P2 / P3
...

### Recommended Actions
- [Next steps for urgent tickets]