OST Builder Skill

Build and maintain Opportunity Solution Trees from research evidence.

Workflow

Building a New OST

1. Define the desired outcome at the top of the tree. This comes from the north star metric or current strategic goal.

2. Review all research data: Interview transcripts, behavioral data, analytics, observation notes.

3. Extract opportunities (unmet needs, pain points, desires):

   • Each opportunity must cite at least 2 evidence sources.
   • Phrase as user needs, not solutions: "Users need to know their payment succeeded" not "Users need a confirmation email."
   • Look for frequency across interviews, not just intensity in one.

4. Structure hierarchically: Group related opportunities. Identify parent-child relationships.

   • Before structuring, ensure each opportunity has been examined from all three trio perspectives (product, design, engineering). Product lens sees user value; design lens sees experience gaps; engineering lens sees technical constraints or enablers.
   • Classify each opportunity's Cynefin domain (clear/complicated/complex). Complex-domain opportunities must produce probes (experiments), not fully-designed solutions. See

     engine/cynefin-routing.md

     .

5. For each leaf opportunity, check scenario coverage:

   • Does

     canvas/scenarios.yml

     have at least one scenario illustrating this opportunity?
   • If not: extract one from the research evidence. Use Hoskins' four elements: Persona (who), Means (how they interact), Motive (why — link to JTBD), Simulation (the full narrative).
   • Scenarios should emerge from interview stories, not be invented. If no interview data exists for this opportunity, flag it as an evidence gap.

6. For each leaf opportunity, generate solution ideas:

   • Multiple solutions per opportunity.
   • Solutions can be simple experiments, not just features.
   • Include "do nothing" as an option when appropriate.
   • Each solution should reference which scenarios it addresses.

7. For each solution leaf, assess the Four Risks (Torres Product Trio):

   • Value (product lens): Is there evidence users want/need this?
   • Usability (design lens): Can users figure out how to use it?
   • Feasibility (engineering lens): Can we build it within constraints?
   • Viability (cross-cutting): Does it align with business/legal/ethical? Each risk must have its own evidence — a combined statement fails. Write

     four_risks

     per solution in

     canvas/opportunities.yml

     .

8. For each solution, identify riskiest assumptions from the Four Risks:

   • Which risk dimension has the least evidence?
   • What is the cheapest way to test that assumption?
   • Tag each assumption with its

     risk_dimension

     (value|usability|feasibility|viability).

Updating an Existing OST

1. Review new research data since last update.
2. Add new opportunities with evidence citations.
3. Refine or remove opportunities that evidence no longer supports.
4. Add new solutions for validated opportunities.
5. Update confidence scores based on new evidence.
6. Prune solutions that have been invalidated.

Rules

• Never add opportunities without evidence citations.
• Never brainstorm opportunities. Discover them.
• Every opportunity must link to at least 2 research data points.
• Solutions come after opportunities are understood, not before.
• The OST is a living document. Update weekly with new research.

Canvas Output

Always update

canvas/opportunities.yml

with the OST contents after building or updating. This is the single source of truth for the opportunity space.

Also update:

• canvas/scenarios.yml

  if scenarios were created or refined (step 5)

• canvas/user-needs.yml

  if new needs were identified

• canvas/jobs-to-be-done.yml

  if JTBD dimensions surfaced during mapping

Lean UX Connection

When generating solution ideas for leaf opportunities, frame each as a Lean UX hypothesis: "We believe [outcome] for [users] if [change]." This makes the solution testable via

/assumption-test

. Flow: Opportunity (research) -> Solution hypothesis (Lean UX) -> Assumption test (smallest viable test).

Theory Citations

• Torres: Continuous Discovery Habits (OST methodology)
• Christensen: Competing Against Luck (JTBD informing opportunities)
• Ellis: ICE scoring. Gilad: Evidence-Guided (Confidence Meter for solutions)
• Gothelf: Lean UX (hypothesis-driven solution framing)
• Hoskins: Scenarios as connective primitive (persona + means + motive + simulation). Source: "Attention to Users Is All You Need" (SAP talk, April 2026)