AppFolio — Work Orders & Maintenance

Overview

Manage the full lifecycle of maintenance work orders through AppFolio's Stack API. Use this workflow when tenants submit maintenance requests, when you need to assign vendors to open work orders, track repair progress across properties, or close out completed jobs with cost records. This is the secondary workflow — for property dashboards and leasing, see

appfolio-core-workflow-a

Instructions

Step 1: Create a Work Order from a Maintenance Request

const workOrder = await client.workOrders.create({
  property_id: 'prop_4821',
  unit_id: 'unit_12B',
  category: 'plumbing',
  priority: 'high',
  description: 'Kitchen sink leaking under cabinet — tenant reports water damage',
  requested_by: 'tenant_8934',
  due_date: '2026-04-10',
});
console.log(`Work order ${workOrder.id} created — status: ${workOrder.status}`);

Step 2: Assign a Vendor

const assignment = await client.workOrders.assign(workOrder.id, {
  vendor_id: 'vendor_plumb_01',
  scheduled_date: '2026-04-08',
  time_window: '09:00-12:00',
  notes: 'Tenant prefers morning. Enter through side gate.',
});
console.log(`Assigned to ${assignment.vendor_name} on ${assignment.scheduled_date}`);

Step 3: Track Work Order Status

const open = await client.workOrders.list({
  property_id: 'prop_4821',
  status: ['open', 'in_progress', 'scheduled'],
  sort: 'priority_desc',
});
open.items.forEach(wo =>
  console.log(`#${wo.id} [${wo.priority}] ${wo.category} — ${wo.status} (due ${wo.due_date})`)
);

Step 4: Close Work Order with Cost Record

const closed = await client.workOrders.close(workOrder.id, {
  resolution: 'Replaced P-trap and tightened supply line. No further leaks.',
  labor_cost: 175.00,
  materials_cost: 42.50,
  completed_date: '2026-04-08',
  attachments: ['receipt_plumb_0408.pdf'],
});
console.log(`Closed #${closed.id} — total cost: $${closed.total_cost}`);

Error Handling

401 Unauthorized

404 Work Order Not Found

workOrders.list()

422 Missing required fields

409 Conflict

429 Rate Limited

Output

A successful run creates a work order, assigns it to a vendor with a scheduled service window, and closes it with cost records and resolution notes. The property manager gets a complete audit trail from request through completion.

Resources

• AppFolio Stack APIs
• AppFolio Engineering Blog

Next Steps

See

appfolio-sdk-patterns