AppFolio Debug Bundle

Overview

This debug bundle collects diagnostic evidence from AppFolio property management API integrations for support escalation and root cause analysis. It captures API connectivity against the properties, tenants, and work orders endpoints, authentication status using client credential pairs, recent error logs from integration pipelines, and SDK version information. The resulting tarball gives support engineers everything they need to diagnose connectivity failures, auth rejections, and data sync issues without requiring live access to your environment.

Prerequisites

• curl

  ,

  jq

  ,

  tar

  installed

• APPFOLIO_CLIENT_ID

  and

  APPFOLIO_CLIENT_SECRET

  configured (basic auth pair)

• APPFOLIO_BASE_URL

  set to your Stack API base (e.g.,

  https://yourcompany.appfolio.com/api/v1

  )

Debug Collection Script

#!/bin/bash
set -euo pipefail
BUNDLE="debug-appfolio-$(date +%Y%m%d-%H%M%S)"
mkdir -p "$BUNDLE"

# Environment check
echo "=== Environment ===" > "$BUNDLE/environment.txt"
echo "Base URL: ${APPFOLIO_BASE_URL:-NOT SET}" >> "$BUNDLE/environment.txt"
echo "Client ID: ${APPFOLIO_CLIENT_ID:+SET (redacted)}" >> "$BUNDLE/environment.txt"
echo "Client Secret: ${APPFOLIO_CLIENT_SECRET:+SET (redacted)}" >> "$BUNDLE/environment.txt"
echo "Node: $(node -v 2>/dev/null || echo 'not installed')" >> "$BUNDLE/environment.txt"
echo "Timestamp: $(date -u)" >> "$BUNDLE/environment.txt"

# API connectivity — properties endpoint
echo "=== API Health ===" > "$BUNDLE/api-health.txt"
curl -sf -o "$BUNDLE/api-health.txt" -w "HTTP %{http_code} in %{time_total}s\n" \
  -u "${APPFOLIO_CLIENT_ID}:${APPFOLIO_CLIENT_SECRET}" \
  "${APPFOLIO_BASE_URL}/properties?per_page=1" 2>&1 || echo "UNREACHABLE" > "$BUNDLE/api-health.txt"

# Work orders endpoint probe
echo "=== Work Orders ===" > "$BUNDLE/work-orders.txt"
curl -sf -w "HTTP %{http_code}\n" \
  -u "${APPFOLIO_CLIENT_ID}:${APPFOLIO_CLIENT_SECRET}" \
  "${APPFOLIO_BASE_URL}/work_orders?per_page=1" >> "$BUNDLE/work-orders.txt" 2>&1 || echo "FAILED" >> "$BUNDLE/work-orders.txt"

# Tenant endpoint probe
echo "=== Tenants ===" > "$BUNDLE/tenants.txt"
curl -sf -w "HTTP %{http_code}\n" \
  -u "${APPFOLIO_CLIENT_ID}:${APPFOLIO_CLIENT_SECRET}" \
  "${APPFOLIO_BASE_URL}/tenants?per_page=1" >> "$BUNDLE/tenants.txt" 2>&1 || echo "FAILED" >> "$BUNDLE/tenants.txt"

# Recent integration logs
echo "=== Recent Logs ===" > "$BUNDLE/app-logs.txt"
tail -100 /var/log/appfolio-sync/*.log >> "$BUNDLE/app-logs.txt" 2>/dev/null || echo "No sync logs found" >> "$BUNDLE/app-logs.txt"

# Rate limit headers
echo "=== Rate Limits ===" > "$BUNDLE/rate-limits.txt"
curl -sI -u "${APPFOLIO_CLIENT_ID}:${APPFOLIO_CLIENT_SECRET}" \
  "${APPFOLIO_BASE_URL}/properties?per_page=1" 2>/dev/null | grep -i "x-rate\|retry-after\|x-ratelimit" >> "$BUNDLE/rate-limits.txt" || echo "No rate limit headers" >> "$BUNDLE/rate-limits.txt"

# Package versions
echo "=== Dependencies ===" > "$BUNDLE/deps.txt"
npm ls 2>/dev/null | grep -i appfolio >> "$BUNDLE/deps.txt" || echo "No AppFolio npm packages found" >> "$BUNDLE/deps.txt"

tar -czf "$BUNDLE.tar.gz" "$BUNDLE" && rm -rf "$BUNDLE"
echo "Bundle: $BUNDLE.tar.gz"

Analyzing the Bundle

tar -xzf debug-appfolio-*.tar.gz
cat debug-appfolio-*/environment.txt     # Verify credentials are set
cat debug-appfolio-*/api-health.txt      # Check HTTP status and latency
cat debug-appfolio-*/rate-limits.txt     # Confirm not throttled
jq '.errors' debug-appfolio-*/work-orders.txt 2>/dev/null  # Parse error payloads

Common Issues

environment.txt

APPFOLIO_CLIENT_ID

APPFOLIO_CLIENT_SECRET

tenants.txt

rate-limits.txt

api-health.txt

per_page

updated_since

api-health.txt

[]

APPFOLIO_BASE_URL

api-health.txt

sudo update-ca-certificates

Automated Health Check

async function checkAppFolioHealth(): Promise<{
  status: string;
  latencyMs: number;
  endpoints: Record<string, number>;
}> {
  const baseUrl = process.env.APPFOLIO_BASE_URL;
  const creds = Buffer.from(
    `${process.env.APPFOLIO_CLIENT_ID}:${process.env.APPFOLIO_CLIENT_SECRET}`
  ).toString("base64");
  const headers = { Authorization: `Basic ${creds}` };
  const endpoints = ["properties", "tenants", "work_orders"];
  const results: Record<string, number> = {};
  const start = Date.now();
  for (const ep of endpoints) {
    const res = await fetch(`${baseUrl}/${ep}?per_page=1`, { headers });
    results[ep] = res.status;
  }
  return {
    status: Object.values(results).every((s) => s === 200) ? "healthy" : "degraded",
    latencyMs: Date.now() - start,
    endpoints: results,
  };
}

Resources

• AppFolio Stack APIs
• AppFolio Status
• AppFolio Engineering Blog

Next Steps

See

appfolio-rate-limits