Flexport Debug Bundle

Overview

Collect all necessary diagnostic information for Flexport support tickets. The bundle captures API connectivity, authentication status, recent shipment data, and error logs while automatically redacting secrets.

Instructions

Step 1: Create Debug Bundle Script

#!/bin/bash
# flexport-debug.sh — run with: bash flexport-debug.sh
set -euo pipefail

BUNDLE="flexport-debug-$(date +%Y%m%d-%H%M%S)"
mkdir -p "$BUNDLE"

echo "=== Flexport Debug Bundle ===" | tee "$BUNDLE/summary.txt"
echo "Generated: $(date -u +%Y-%m-%dT%H:%M:%SZ)" >> "$BUNDLE/summary.txt"
echo "Node: $(node --version 2>/dev/null || echo 'not found')" >> "$BUNDLE/summary.txt"
echo "API Key set: ${FLEXPORT_API_KEY:+YES}" >> "$BUNDLE/summary.txt"

Step 2: Test API Connectivity

# API health and auth check
echo -e "\n--- API Connectivity ---" >> "$BUNDLE/summary.txt"
RESPONSE=$(curl -s -w "\n%{http_code}" \
  -H "Authorization: Bearer $FLEXPORT_API_KEY" \
  -H "Flexport-Version: 2" \
  https://api.flexport.com/shipments?per=1 2>&1)

HTTP_CODE=$(echo "$RESPONSE" | tail -1)
BODY=$(echo "$RESPONSE" | head -n -1)

echo "HTTP Status: $HTTP_CODE" >> "$BUNDLE/summary.txt"
echo "$BODY" | jq '{total_count: .data.total_count, has_records: (.data.records | length > 0)}' \
  >> "$BUNDLE/api-test.json" 2>/dev/null || echo "Parse failed" >> "$BUNDLE/api-test.json"

Step 3: Capture Recent Errors

# Collect recent error logs (redacted)
echo -e "\n--- Recent Errors ---" >> "$BUNDLE/summary.txt"
grep -i "flexport\|FLEXPORT" /var/log/app/*.log 2>/dev/null | \
  tail -50 | \
  sed 's/Bearer [^ ]*/Bearer ***REDACTED***/g' \
  >> "$BUNDLE/errors.txt" 2>/dev/null || echo "No app logs found" >> "$BUNDLE/errors.txt"

# Capture env config (redacted)
env | grep -i FLEXPORT | sed 's/=.*/=***REDACTED***/' >> "$BUNDLE/env-redacted.txt"

Step 4: Check Status Page and Package

# Flexport platform status
echo -e "\n--- Platform Status ---" >> "$BUNDLE/summary.txt"
curl -s https://status.flexport.com/api/v2/status.json | \
  jq '{status: .status.description, updated: .page.updated_at}' \
  >> "$BUNDLE/status.json" 2>/dev/null || echo "Status page unreachable" >> "$BUNDLE/status.json"

# Package and output
tar -czf "$BUNDLE.tar.gz" "$BUNDLE"
rm -rf "$BUNDLE"
echo "Bundle created: $BUNDLE.tar.gz"
echo "Review contents before sharing: tar -tzf $BUNDLE.tar.gz"

Checklist Before Submitting

X-Request-Id

ALWAYS verify: No API keys, tokens, passwords, or PII in the bundle before submitting.

Resources

• Flexport Status
• Flexport Support

Next Steps

For rate limit issues, see

flexport-rate-limits