Podium Core Workflow A

Overview

Build a complete messaging workflow with Podium: send messages, receive inbound messages via webhooks, and manage conversation threads.

Prerequisites

• Completed

  podium-install-auth

  with OAuth tokens
• Webhook endpoint accessible via HTTPS

Instructions

Step 1: Set Up Webhook for Inbound Messages

import express from 'express';
const app = express();

app.post('/webhooks/podium', express.json(), async (req, res) => {
  const event = req.body;
  if (event.type === 'message.received') {
    const msg = event.data;
    console.log(`From: ${msg.attributes['contact-phone']}`);
    console.log(`Body: ${msg.attributes.body}`);
    // Auto-reply or route to agent
    await sendReply(msg.attributes['location-uid'], msg.attributes['contact-phone'], 'Thanks for reaching out!');
  }
  res.status(200).json({ received: true });
});

Step 2: Register Webhook with Podium

const { data } = await podium.post('/webhooks', {
  data: {
    attributes: {
      url: 'https://your-app.com/webhooks/podium',
      events: ['message.received', 'message.sent', 'message.failed'],
    },
  },
});
console.log(`Webhook registered: ${data.data.id}`);

Step 3: Send Reply Messages

async function sendReply(locationId: string, phone: string, body: string) {
  const { data } = await podium.post(`/locations/${locationId}/messages`, {
    data: { attributes: { body, 'contact-phone': phone } },
  });
  return data.data.id;
}

Output

• Webhook receiving inbound messages
• Auto-reply capability
• Two-way messaging via Podium

Error Handling

Error	Cause	Solution
Webhook not firing	URL not HTTPS	Use HTTPS endpoint
Message failed	Invalid phone	Verify E.164 format
No events received	Wrong event types	Check webhook configuration

Resources

• Sync Messages
• Webhooks Guide

Next Steps

Reviews and payments:

podium-core-workflow-b