TwinMind Incident Runbook

Overview

Incident response for TwinMind failures: transcription not starting, audio not captured, sync failures, and calendar disconnect. TwinMind uses the Ear-3 speech model (5.26% WER, 3.8% DER) for transcription, with GPT-4, Claude, and Gemini for AI summarization.

Prerequisites

• TwinMind account (Free, Pro $10/mo, or Enterprise)
• Chrome extension installed and authenticated
• Understanding of TwinMind workflow

Instructions

Step 1: Setup

TwinMind operates as a Chrome extension and mobile app with optional API access for Pro/Enterprise users.

# TwinMind API access (Pro/Enterprise)
export TWINMIND_API_KEY="your-api-key"
curl -H "Authorization: Bearer $TWINMIND_API_KEY" https://api.twinmind.com/v1/health
# Expected: {"status": "ok"}

Step 2: Implementation

// TwinMind Incident Runbook implementation
// Core TwinMind integration
const twinmind = {
  transcriptionModel: "ear-3",
  languages: ["en", "es", "ko", "ja", "fr"],
  features: ["transcription", "summary", "action-items"],
  privacyMode: "on-device", // Audio never stored
};

// Check transcription capabilities
async function verify() {
  const health = await fetch("https://api.twinmind.com/v1/health");
  console.log("TwinMind status:", await health.json());
}

Step 3: Verification

# Verify TwinMind integration
curl -H "Authorization: Bearer $TWINMIND_API_KEY" https://api.twinmind.com/v1/health | jq .

Key TwinMind Specifications

Feature	Specification
Transcription model	Ear-3 (5.26% WER)
Speaker diarization	3.8% DER
Languages	140+ supported
Audio processing	On-device (no recordings stored)
AI models	GPT-4, Claude, Gemini (auto-routed)
Platforms	Chrome extension, iOS, Android
Pricing	Free / Pro $10/mo / Enterprise custom

Output

• TwinMind Incident Runbook configured and verified
• TwinMind integration operational
• Meeting transcription workflow ready

Error Handling

Error	Cause	Solution
Microphone access denied	Browser permissions not granted	Enable in Chrome settings
Transcription not starting	Audio source not detected	Check microphone selection
API key invalid	Incorrect or expired key	Regenerate in TwinMind dashboard
Sync failed	Network interruption	Check connection, retry
Calendar disconnect	OAuth token expired	Re-authorize in Settings

Resources

• TwinMind Website
• Chrome Extension
• Ear-3 Model
• iOS App

Next Steps

See

twinmind-prod-checklist

for production readiness.

Examples

Basic: Configure incident runbook with default TwinMind settings for standard meeting workflows.

Enterprise: Customize for high-volume meeting transcription with monitoring and alerting.