Claude-skill-registry account-health-framework

Name: account-health-framework
Author: majiayu000

Use to score accounts, flag risks, and standardize remediation triggers.

install

source · Clone the upstream repo

git clone https://github.com/majiayu000/claude-skill-registry

Claude Code · Install into ~/.claude/skills/

T=$(mktemp -d) && git clone --depth=1 https://github.com/majiayu000/claude-skill-registry "$T" && mkdir -p ~/.claude/skills && cp -r "$T/skills/data/account-health-framework" ~/.claude/skills/majiayu000-claude-skill-registry-account-health-framework && rm -rf "$T"

manifest: skills/data/account-health-framework/SKILL.md

Account Health Framework Skill

When to Use

Building dashboards or scorecards for CS/account management reviews.
Triggering proactive outreach based on usage, sentiment, or commercial shifts.
Aligning leadership on what defines green/yellow/red customers.

Framework

Signal Library – define categories (product usage, support, sentiment, executive alignment, commercial).
Weighting & Thresholds – assign weights and thresholds per segment/tier.
Automation Hooks – map scores to alerts, workflows, and CRM fields.
Play Mapping – connect each tier to recommended plays and owners.
Review Cadence – set refresh frequency, calibration sessions, and feedback loops.

Templates

Health Scorecard: See
```
assets/health_scorecard.md
```
for calculation and components.
Risk/opportunity matrix with recommended plays.
Alert + workflow checklist for RevOps.

Tips

Tune weights by segment to avoid false positives.
Include qualitative inputs (exec sentiment, champion strength) to supplement data.
Audit data sources quarterly to maintain trust in the score.