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claude-codeproductivity

Claude-skill-registry call-analysis-framework

Use to score calls, capture highlights, and convert insights into actions.

install
source · Clone the upstream repo
git clone https://github.com/majiayu000/claude-skill-registry
Claude Code · Install into ~/.claude/skills/
T=$(mktemp -d) && git clone --depth=1 https://github.com/majiayu000/claude-skill-registry "$T" && mkdir -p ~/.claude/skills && cp -r "$T/skills/data/call-analysis-framework" ~/.claude/skills/majiayu000-claude-skill-registry-call-analysis-framework && rm -rf "$T"
manifest: skills/data/call-analysis-framework/SKILL.md
tags
#call-analysis#scoring#nlp#automation#coaching#insights
source content

Call Analysis Framework Skill

When to Use

  • Reviewing discovery/diligence calls for coaching or inspection.
  • Automating scorecards for enablement or QA teams.
  • Prepping executive summaries of key customer conversations.

Framework

  1. Section Definition – intro, discovery, value, objection handling, next steps (customizable).
  2. Scoring Rubric – 1-5 scale with observable behaviors for each section.
  3. Signal Tags – categorize quotes (pain, metrics, stakeholders, commitments, risks).
  4. Insight Summaries – auto-generate “what went well” vs “improve” lists with evidence.
  5. Action Routing – push tasks to CRM, assign coaching drills, or escalate to leadership.

Templates

  • Call analysis worksheet (scores, notes, quotes, actions).
  • Highlight reel brief with timestamp, quote, takeaway.
  • Manager inspection summary ready for pipeline reviews.

Tips

  • Keep rubric consistent across teams to enable benchmarking.
  • Capture 2-3 verbatim quotes per section for credibility.
  • Pair with 
    meddic-checklist
    when evaluating qualification coverage.