Claude-skill-registry commerce-customer-service

Handle customer service operations for iCommerce. Use when managing tickets, order issues, returns, refunds, or support playbooks.

install

source · Clone the upstream repo

git clone https://github.com/majiayu000/claude-skill-registry

Claude Code · Install into ~/.claude/skills/

T=$(mktemp -d) && git clone --depth=1 https://github.com/majiayu000/claude-skill-registry "$T" && mkdir -p ~/.claude/skills && cp -r "$T/skills/data/commerce-customer-service" ~/.claude/skills/majiayu000-claude-skill-registry-commerce-customer-service && rm -rf "$T"

manifest: skills/data/commerce-customer-service/SKILL.md

Commerce Customer Service

Coordinate cross-domain customer support workflows.

How It Works

Identify the customer and related orders or carts.
Resolve the request using orders, returns, inventory, or checkout tools.
Confirm outcomes and provide next steps.
Document any exceptions or manual follow-up.

Usage

CLI: use
```
stateset
```
in natural language with
```
--apply
```
for writes.
MCP tools span customers, orders, products, inventory, returns, and carts.

Output

{"status":"resolved","customer_id":"cust_123","order_id":"ord_123"}

Present Results to User

Actions taken across domains.
Key identifiers (customer, order, return, cart).
Any remaining follow-up required.

Troubleshooting

Missing identifiers: ask for email, order number, or cart ID.
Conflicting statuses: verify latest order or return state before acting.

References

references/customer-service-playbooks.md
/home/dom/stateset-icommerce/cli/.claude/agents/customer-service.md