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claude-codeautomation

Claude-skill-registry crisis-playbooks

Use when incidents occur and you need pre-approved workflows, templates,

install
source · Clone the upstream repo
git clone https://github.com/majiayu000/claude-skill-registry
Claude Code · Install into ~/.claude/skills/
T=$(mktemp -d) && git clone --depth=1 https://github.com/majiayu000/claude-skill-registry "$T" && mkdir -p ~/.claude/skills && cp -r "$T/skills/data/crisis-playbooks" ~/.claude/skills/majiayu000-claude-skill-registry-crisis-playbooks && rm -rf "$T"
manifest: skills/data/crisis-playbooks/SKILL.md
tags
#incident-response#communication#templates#workflow#escalation#risk-management
source content

Crisis Communications Playbooks Skill

When to Use

  • Service outages, security incidents, compliance/regulatory events.
  • Negative press cycles or social media escalations.
  • Sensitive executive/HR news requiring coordinated messaging.

Framework

  1. Severity Matrix – classify incidents (P1-P4) with response SLAs and approvers.
  2. Escalation Tree – who to notify, in what order, via which channels.
  3. Message Kits – holding statements, customer/partner/internal scripts, social/status updates.
  4. Channel Sequence – timeline for status page, email, press, social, internal posts.
  5. Monitoring & Recovery – tracking sentiment, rumor control, follow-up updates.

Templates

  • Incident briefing doc (facts, unknowns, owners, deadlines).
  • Approval checklist for legal/security/executive signoff.
  • Post-incident report with RCA, comms metrics, and improvement actions.

Tips

  • Rehearse quarterly with tabletop exercises.
  • Keep localized versions for regulated markets.
  • Archive every incident’s comms artifacts for compliance and learning.