OpenSkillIndex← back to search
claude-codeproductivity

Claude-skill-registry customer-feedback-taxonomy

Standardized tagging schema for personas, lifecycle stages, drivers,

install
source · Clone the upstream repo
git clone https://github.com/majiayu000/claude-skill-registry
Claude Code · Install into ~/.claude/skills/
T=$(mktemp -d) && git clone --depth=1 https://github.com/majiayu000/claude-skill-registry "$T" && mkdir -p ~/.claude/skills && cp -r "$T/skills/data/customer-feedback-taxonomy" ~/.claude/skills/majiayu000-claude-skill-registry-customer-feedback-taxonomy && rm -rf "$T"
manifest: skills/data/customer-feedback-taxonomy/SKILL.md
tags
#data-analysis#taxonomy#tagging#data-organization#customer-feedback#voicofme
source content

Customer Feedback Taxonomy Skill

When to Use

  • Normalizing surveys, interviews, support logs, or community chatter before synthesis.
  • Auditing existing VoC datasets for drift or inconsistencies.
  • Onboarding new teams to shared tagging standards.

Framework

  1. Persona Layer – map ICP, role, and influence level.
  2. Lifecycle Layer – awareness, onboarding, adoption, expansion, renewal, advocacy.
  3. Driver Layer – product, service, pricing, experience, relationship, outcomes.
  4. Sentiment Layer – strength, urgency, confidence, sample size.
  5. Metadata Layer – ARR, region, industry, channel, last touch.

Templates

  • CSV/Sheet taxonomy with dropdowns and validation rules.
  • JSON schema for tagging automation or webhook ingestion.
  • Governance checklist for quarterly taxonomy refresh.

Tips

  • Keep taxonomy lean (<30 drivers) to encourage adoption.
  • Version every change so historical analyses remain comparable.
  • Pair with 
    run-voc-listening-tour
    to auto-tag new signals.