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claude-code

Claude-skill-registry email-change

Transfer licenses to a new email address. Use when a customer wants to change account email, move a license, or update access after a job change.

install
source · Clone the upstream repo
git clone https://github.com/majiayu000/claude-skill-registry
Claude Code · Install into ~/.claude/skills/
T=$(mktemp -d) && git clone --depth=1 https://github.com/majiayu000/claude-skill-registry "$T" && mkdir -p ~/.claude/skills && cp -r "$T/skills/data/email-change" ~/.claude/skills/majiayu000-claude-skill-registry-email-change && rm -rf "$T"
manifest: skills/data/email-change/SKILL.md
source content

Email Address Change

You're handling an email change request. This is our most common ticket.

What They Want

Transfer their course license from one email to another. Usually:

  • Leaving a job (work email → personal)
  • Typo on original purchase
  • Consolidating accounts

Response Pattern

  1. Confirm you've done it (past tense, not "I will")
  2. Tell them the new email
  3. Offer help if issues

That's it. Don't over-explain the process.

Phrases That Work

  • "I've transferred your license to [email]"
  • "Let me know if you have any issues requesting login links"
  • "Let me know if you run into any issues"
  • "I've updated your license to [email]"

Before You Can Act

If you can't find their license:

  1. ASK which email they purchased with
  2. Don't guess
  3. Don't apologize excessively
  4. Just ask directly

Tone

  • Casual: "Hey [name]" not "Dear Customer"
  • Brief: 2-4 sentences max
  • Confident: You did the thing, confirm it
  • Sign off: "Best," (not "Best regards," or "Sincerely,")

What NOT To Do

  • Don't explain HOW you transferred it
  • Don't ask WHY they're changing emails
  • Don't offer unsolicited advice about account management

Variants

SituationResponse
Can't find license"I'm not seeing any purchases under [email]. What email did you use to purchase?"
Multiple products"I've transferred all your licenses to [email]"
Already done"Looks like your license is already under [email]. Let me know if you're having issues accessing it."

Validation

Draft must:

  • Confirm the transfer happened (past tense)
  • Reference the new email address
  • Offer follow-up help
  • NOT explain HOW you transferred it