Lokalise Debug Bundle

Overview

Collect all necessary diagnostic information for Lokalise support tickets.

Prerequisites

• Lokalise SDK/CLI installed
• Access to application logs
• Permission to collect environment info

Instructions

Step 1: Create Debug Bundle Script

#!/bin/bash
# lokalise-debug-bundle.sh

set -e

BUNDLE_DIR="lokalise-debug-$(date +%Y%m%d-%H%M%S)"
mkdir -p "$BUNDLE_DIR"

echo "=== Lokalise Debug Bundle ===" > "$BUNDLE_DIR/summary.txt"
echo "Generated: $(date)" >> "$BUNDLE_DIR/summary.txt"
echo "Hostname: $(hostname)" >> "$BUNDLE_DIR/summary.txt"
echo "" >> "$BUNDLE_DIR/summary.txt"

Step 2: Collect Environment Info

# Environment info
echo "--- Environment ---" >> "$BUNDLE_DIR/summary.txt"
echo "Node version: $(node --version 2>/dev/null || echo 'not installed')" >> "$BUNDLE_DIR/summary.txt"
echo "npm version: $(npm --version 2>/dev/null || echo 'not installed')" >> "$BUNDLE_DIR/summary.txt"
echo "lokalise2 version: $(lokalise2 --version 2>/dev/null || echo 'not installed')" >> "$BUNDLE_DIR/summary.txt"
echo "LOKALISE_API_TOKEN: ${LOKALISE_API_TOKEN:+[SET - ${#LOKALISE_API_TOKEN} chars]}" >> "$BUNDLE_DIR/summary.txt"
echo "LOKALISE_PROJECT_ID: ${LOKALISE_PROJECT_ID:-[NOT SET]}" >> "$BUNDLE_DIR/summary.txt"

Step 3: Gather SDK and Project Info

# SDK version
echo "" >> "$BUNDLE_DIR/summary.txt"
echo "--- SDK Info ---" >> "$BUNDLE_DIR/summary.txt"
npm list @lokalise/node-api 2>/dev/null >> "$BUNDLE_DIR/summary.txt" || echo "SDK not installed" >> "$BUNDLE_DIR/summary.txt"

# Project info (if token is set)
if [ -n "$LOKALISE_API_TOKEN" ]; then
  echo "" >> "$BUNDLE_DIR/summary.txt"
  echo "--- Project Info ---" >> "$BUNDLE_DIR/summary.txt"

  # Get project details
  curl -s -X GET "https://api.lokalise.com/api2/projects" \
    -H "X-Api-Token: $LOKALISE_API_TOKEN" \
    | jq '.projects[] | {name, project_id, team_id, created_at}' \
    >> "$BUNDLE_DIR/projects.json" 2>/dev/null || echo "Failed to fetch projects" >> "$BUNDLE_DIR/summary.txt"
fi

Step 4: Network and API Diagnostics

# Network connectivity test
echo "" >> "$BUNDLE_DIR/summary.txt"
echo "--- Network Tests ---" >> "$BUNDLE_DIR/summary.txt"

# DNS resolution
echo -n "DNS resolution: " >> "$BUNDLE_DIR/summary.txt"
host api.lokalise.com >> "$BUNDLE_DIR/summary.txt" 2>&1 || echo "FAILED" >> "$BUNDLE_DIR/summary.txt"

# API health check
echo -n "API Health: " >> "$BUNDLE_DIR/summary.txt"
curl -s -o /dev/null -w "%{http_code}" "https://api.lokalise.com/api2/system/health" >> "$BUNDLE_DIR/summary.txt"
echo "" >> "$BUNDLE_DIR/summary.txt"

# Response time
echo -n "API Response Time: " >> "$BUNDLE_DIR/summary.txt"
curl -s -o /dev/null -w "%{time_total}s" "https://api.lokalise.com/api2/system/health" >> "$BUNDLE_DIR/summary.txt"
echo "" >> "$BUNDLE_DIR/summary.txt"

# Check rate limit headers
echo "" >> "$BUNDLE_DIR/summary.txt"
echo "--- Rate Limit Status ---" >> "$BUNDLE_DIR/summary.txt"
if [ -n "$LOKALISE_API_TOKEN" ]; then
  curl -s -I -X GET "https://api.lokalise.com/api2/projects" \
    -H "X-Api-Token: $LOKALISE_API_TOKEN" \
    | grep -i "x-ratelimit" >> "$BUNDLE_DIR/summary.txt" 2>/dev/null
fi

Step 5: Collect Logs (Redacted)

# Recent application logs (redacted)
echo "" >> "$BUNDLE_DIR/summary.txt"
echo "--- Recent Logs (redacted) ---" >> "$BUNDLE_DIR/summary.txt"

# Search for Lokalise-related logs
if [ -d "./logs" ]; then
  grep -i "lokalise" ./logs/*.log 2>/dev/null | tail -100 \
    | sed 's/X-Api-Token: [^""]*/X-Api-Token: [REDACTED]/g' \
    | sed 's/apiKey": "[^"]*"/apiKey": "[REDACTED]"/g' \
    >> "$BUNDLE_DIR/logs-redacted.txt"
fi

# npm logs if available
if [ -d ~/.npm/_logs ]; then
  grep -l "lokalise" ~/.npm/_logs/*.log 2>/dev/null | tail -5 | while read f; do
    cat "$f" | sed 's/token=[^&]*/token=[REDACTED]/g' >> "$BUNDLE_DIR/npm-logs-redacted.txt"
  done
fi

# Config files (redacted)
echo "--- Config (redacted) ---" >> "$BUNDLE_DIR/summary.txt"
if [ -f ".env" ]; then
  grep -i lokalise .env 2>/dev/null | sed 's/=.*/=[REDACTED]/' >> "$BUNDLE_DIR/config-redacted.txt"
fi
if [ -f "lokalise.json" ]; then
  cat lokalise.json | jq 'del(.token)' >> "$BUNDLE_DIR/lokalise-config.json" 2>/dev/null
fi

Step 6: Package Bundle

# Create archive
tar -czf "$BUNDLE_DIR.tar.gz" "$BUNDLE_DIR"

echo ""
echo "Debug bundle created: $BUNDLE_DIR.tar.gz"
echo ""
echo "Contents:"
ls -la "$BUNDLE_DIR/"
echo ""
echo "IMPORTANT: Review the bundle for any remaining sensitive data before sharing!"

# Cleanup directory (keep tar.gz)
rm -rf "$BUNDLE_DIR"

Output

• lokalise-debug-YYYYMMDD-HHMMSS.tar.gz

  archive containing:

  • summary.txt

    - Environment, SDK, and network info

  • projects.json

    - Project listing (if token available)

  • logs-redacted.txt

    - Application logs with secrets removed

  • config-redacted.txt

    - Configuration with secrets removed

Error Handling

Item	Purpose	Included
Environment versions	Compatibility check	Yes
SDK version	Version-specific bugs	Yes
Network tests	Connectivity issues	Yes
Rate limit status	Throttling issues	Yes
Error logs (redacted)	Root cause analysis	Yes
Config (redacted)	Configuration issues	Yes

Examples

Sensitive Data Handling

ALWAYS REDACT:

• API tokens
• Webhook secrets
• OAuth credentials
• Email addresses
• User IDs (if PII)

Safe to Include:

• Error messages
• Stack traces (redacted)
• SDK/runtime versions
• Project IDs (non-sensitive)
• HTTP status codes

One-Liner Quick Check

# Quick API test
curl -s -w "\nStatus: %{http_code}\nTime: %{time_total}s\n" \
  -H "X-Api-Token: $LOKALISE_API_TOKEN" \
  "https://api.lokalise.com/api2/projects?limit=1" | jq '.projects[0].name // .error'

Submit to Support

1. Run:

   bash lokalise-debug-bundle.sh

2. Review

   *.tar.gz

   contents for sensitive data
3. Email to support@lokalise.com with:
   • Subject: "Support Request - [Brief Description]"
   • Body: Problem description, steps to reproduce
   • Attachment: Debug bundle

TypeScript Debug Helper

import { LokaliseApi } from "@lokalise/node-api";

async function collectDebugInfo() {
  const info: Record<string, any> = {
    timestamp: new Date().toISOString(),
    nodeVersion: process.version,
    platform: process.platform,
  };

  try {
    const client = new LokaliseApi({
      apiKey: process.env.LOKALISE_API_TOKEN!,
    });

    // Test API connection
    const start = Date.now();
    const projects = await client.projects().list({ limit: 1 });
    info.apiLatency = `${Date.now() - start}ms`;
    info.projectCount = projects.total_count;
  } catch (error: any) {
    info.error = {
      code: error.code,
      message: error.message,
    };
  }

  return info;
}

Resources

• Lokalise Support
• Lokalise Status
• Community Forum

Next Steps

For rate limit issues, see

lokalise-rate-limits

.