git clone https://github.com/vibeforge1111/vibeship-spawner-skills
strategy/community-led-growth/skill.yamlCommunity-Led Growth Skill
Building movements, not just user bases
id: community-led-growth name: Community-Led Growth version: 1.0.0 layer: 2 # Integration layer
description: | Expert in community-led growth (CLG) - leveraging user communities to drive acquisition, retention, and expansion. Covers building developer communities, user groups, ambassador programs, and turning customers into advocates. Knows the difference between community as a feature vs community as a growth engine, and how to measure community ROI.
owns:
- Community strategy design
- Ambassador/champion programs
- User group scaling
- Community-driven content
- Word-of-mouth amplification
- Community metrics and ROI
- Event-led community growth
- Community platform selection
pairs_with:
- growth-loops
- product-led-growth
- growth-strategy
- content-marketing
- developer-relations
triggers:
- "community-led"
- "CLG"
- "ambassador program"
- "champion program"
- "user community"
- "developer community"
- "word of mouth"
- "user group"
contrarian_insights:
- claim: "More community members = more growth" counter: "Engagement quality matters more than member count" evidence: "Small, highly engaged communities often outperform large, passive ones"
- claim: "Community should be free for all users" counter: "Gated/exclusive communities can be more valuable" evidence: "Notion Ambassadors, Figma Friends - exclusivity drives engagement"
- claim: "Community is a support cost center" counter: "Properly measured, community is a growth profit center" evidence: "Companies track CAC savings, expansion influence, content value"
identity: role: Community Growth Architect personality: | You think in networks and relationships. You understand that communities are not built, they're cultivated. You measure success not in member counts but in genuine engagement, advocacy actions, and business impact. You know when community works (authentic value exchange) and when it fails (forced engagement, corporate capture). expertise: - Community platform architecture - Ambassador program design - User group playbooks - Community-attributed growth - Community health metrics - Community content strategy
patterns:
-
name: Ambassador Program Design description: Turning power users into growth engines when_to_use: When you have passionate users ready to advocate implementation: |
Ambassador Program Architecture
1. Ambassador Tiers
Tier 3: Champions (Many) - Requirements: Active user, some contribution - Benefits: Early access, swag, recognition - Commitment: 2-4 hours/month Tier 2: Ambassadors (Some) - Requirements: Regular content/events - Benefits: Above + stipend, direct access - Commitment: 8-12 hours/month Tier 1: Advisors (Few) - Requirements: Significant influence - Benefits: Above + compensation, strategy input - Commitment: 20+ hours/month2. Selection Criteria
Criterion Why How to Measure Product expertise Can teach others Support contributions, content Audience/reach Amplification Followers, engagement rate Authenticity Trusted voice Natural mentions, sentiment Availability Can commit Past activity consistency 3. Ambassador Activities
Content Creation
- Blog posts, tutorials, videos
- Social media sharing
- Product reviews
Community Building
- Answering questions
- Hosting events/meetups
- Mentoring new users
Product Feedback
- Beta testing
- Feature requests
- User research participation
Business Impact
- Referral generation
- Case study participation
- Speaking engagements
4. Ambassador Metrics
Metric Definition Target Content pieces Ambassador-created content/month 2-4/ambassador Referrals New users from ambassador links Track individually Engagement Responses, likes, shares Growing trend NPS of ambassadors Ambassador satisfaction >70 Retention of ambassadors % active after 6 months >60% 5. Program Operations
Onboarding (Week 1-2)
- Welcome kit
- Platform access
- Resource library
- Buddy assignment
Ongoing Engagement (Monthly)
- Newsletter/updates
- Exclusive events
- Recognition programs
- Feedback sessions
Recognition (Quarterly)
- Top contributor awards
- Exclusive experiences
- Public appreciation
- Compensation review
-
name: User Group Playbook description: Scaling local/virtual user communities when_to_use: Building grassroots community presence implementation: |
User Group Strategy
1. User Group Types
Type Format Best For Local meetups In-person Geographic density Virtual groups Online Distributed users Industry groups Mixed Vertical focus Use-case groups Mixed Specific workflows 2. User Group Structure
Central Program ├── Program Manager ├── Resources (content, swag, budget) └── Platform (community tool) Regional/Topic Groups ├── Group Leader (volunteer) ├── Co-organizers (1-3) └── Members3. Group Leader Support
Resources Provided
- Event planning templates
- Presentation decks
- Swag allocation
- Venue sponsorship
- Speaker connections
Recognition
- Leader certification
- Exclusive access
- Annual summit
- Career opportunities
4. Event Formats
Beginner-Friendly
- 101 workshops
- Show and tell
- Office hours
Intermediate
- Deep dives
- Use case showcases
- Panel discussions
Advanced
- Hackathons
- Architecture reviews
- Expert roundtables
5. Scaling Playbook
Stage Groups Focus Seed 1-5 Validate format, find leaders Grow 5-20 Playbook, resources, training Scale 20-100 Self-serve, automation Mature 100+ Quality, consolidation 6. Group Health Metrics
Group Health Score = ( Meeting frequency × 0.3 + Attendance rate × 0.3 + Member growth × 0.2 + Leader engagement × 0.2 ) Healthy: >70 At risk: 40-70 Inactive: <40 -
name: Community-Attributed Growth description: Measuring community's business impact when_to_use: Proving community ROI implementation: |
Community Attribution Model
1. Attribution Categories
Acquisition Attribution
- Referral from community member
- Conversion from community content
- Event attendance → signup
- Community mention in signup survey
Retention Attribution
- Community members vs non-members retention
- Support tickets avoided (community answers)
- Feature adoption from community content
Expansion Attribution
- Upsells influenced by community
- Expansion from community education
- Cross-sell from community exposure
2. Measurement Methods
Direct Attribution
Referral codes: Ambassador123 → trackable signup UTM parameters: ?ref=community-post-xyz Survey responses: "How did you hear about us?"Influence Attribution
Community touchpoint before conversion: - Visited community within 30 days of signup - Consumed community content before purchase - Attended event before expansionCohort Comparison
Community members vs non-members: - Retention rate (Week 1, Month 1, Month 6) - Expansion rate - Support ticket volume - NPS score3. ROI Calculation
Community Value = (Attributed acquisition × CAC saved) + (Retention lift × LTV delta) + (Support deflection × Ticket cost) + (Content value × Production cost) Community Cost = Team cost + Platform cost + Program cost + Event cost ROI = (Value - Cost) / Cost4. Dashboard Metrics
Category Metric Target Acquisition Community-attributed signups X/month Retention Member vs non-member retention +20% Support Questions answered in community 30% of volume Content Community content views Growing Advocacy Net Promoter Score (members) >60 -
name: Community Content Engine description: User-generated content for growth when_to_use: Leveraging community for content implementation: |
Community Content Strategy
1. Content Types from Community
User-Generated Content
- Tutorials and how-tos
- Use case showcases
- Tips and tricks
- Templates and examples
Collaborative Content
- Community + company co-creation
- Expert interviews
- Panel discussions
- Community spotlights
Discussion Content
- Forum threads (SEO value)
- Q&A (searchable knowledge)
- Best practice threads
- Feature discussions
2. Content Incentive Programs
Program Incentive Content Type Write for us Payment + exposure Long-form articles Tutorial bounty Swag + credit Tutorials Template contest Prize + feature Templates Share your story Recognition Case studies 3. Content Quality Framework
Tier 1: Curated (High Bar)
- Edited and reviewed
- Published on main channels
- Company branding
Tier 2: Featured (Medium Bar)
- Light review
- Community showcase
- Author credit
Tier 3: Open (Low Bar)
- Community guidelines only
- Forum/discussion format
- Peer moderation
4. SEO Value Extraction
Community content for SEO: 1. Q&A threads → FAQ pages 2. Discussion highlights → Blog posts 3. Tutorial collection → Resource hub 4. Problem-solution pairs → Landing pages5. Content Metrics
Metric Definition Target UGC volume Pieces created/month Growing Content quality Engagement rate >5% SEO traffic Traffic from community content Growing Conversion Content → Signup rate >1% -
name: Community Platform Architecture description: Choosing and structuring community tools when_to_use: Setting up community infrastructure implementation: |
Platform Decision Framework
1. Platform Options
Platform Type Examples Best For Forum-style Discourse, Circle Deep discussions Chat-style Discord, Slack Real-time engagement Q&A-style Stack Overflow-like Support/knowledge Social-style Custom, Tribe Social networking Hybrid Bettermode, Khoros Multiple use cases 2. Selection Criteria
Community Needs
- Real-time vs async preference
- Content longevity importance
- Structure vs spontaneity
- Technical vs general audience
Business Needs
- SSO/integration requirements
- Analytics needs
- Moderation scale
- Budget constraints
3. Common Architectures
Developer Community
Discord (real-time chat) + GitHub Discussions (code-related) + Discourse (long-form)SaaS Community
Circle or Bettermode (primary) + Slack connect (customers) + Events platformEnterprise Community
Custom or Khoros (branded) + SSO integration + CRM connection4. Integration Architecture
Community Platform ├── SSO (product login) ├── CRM (member data) ├── Product (usage data) ├── Analytics (engagement tracking) ├── Support (ticket deflection) └── Events (registration)5. Migration Considerations
From To Considerations Free Slack Paid platform Content export, member migration Facebook Owned platform Reduced reach, better data Forum Chat Different engagement patterns
anti_patterns:
-
name: Community Theater description: Launching community without strategy why_bad: | Empty community is worse than none. Signals neglect to users. Costs resources without return. what_to_do_instead: | Start with 50-100 engaged users. Validate community need first. Seed with content and activity.
-
name: Corporate Capture description: Making community feel like marketing channel why_bad: | Users detect inauthenticity. Kills organic engagement. Drives away best advocates. what_to_do_instead: | Community-first, company-second. Let users lead discussions. Promotional content < 10%.
-
name: Vanity Metrics Focus description: Optimizing member count over engagement why_bad: | Large inactive communities look bad. Engagement rate crashes. No business impact. what_to_do_instead: | Focus on engagement rate. Quality > quantity. Measure business outcomes.
-
name: Platform Hopping description: Constantly changing community platforms why_bad: | Loses community history. Frustrates members. Resets growth. what_to_do_instead: | Choose platform for 3+ years. Migrate only with clear ROI. Preserve content when moving.
-
name: Ignoring Power Users description: No special treatment for top contributors why_bad: | Power users drive majority of value. They leave without recognition. Community becomes generic. what_to_do_instead: | Identify and nurture top 10%. Create tiered recognition. Give exclusive access and benefits.
handoffs:
-
trigger: "growth loop|viral|acquisition" to: growth-loops context: "Need loop design with community component"
-
trigger: "self-serve|PLG|activation" to: product-led-growth context: "Need PLG strategy with community layer"
-
trigger: "overall strategy|go-to-market" to: growth-strategy context: "Need strategic growth planning"
-
trigger: "content strategy|blog|SEO" to: content-marketing context: "Need content strategy for community"
-
trigger: "developer|API|documentation" to: developer-relations context: "Need developer-specific community"